At FlexiCare, your privacy isn’t just a priority—it’s a promise. We understand the trust you place in us when you share your personal and medical information. This Privacy Policy outlines how we collect, use, protect, and share your data to ensure a secure and seamless healthcare experience.
1. Who We Are
FlexiCare provides personalized healthcare solutions through consultations, prescription services, and medication delivery. Our services are designed with care, ensuring that your health and privacy remain at the heart of everything we do.
2. Information We Collect
We collect only the information necessary to provide you with safe and effective care. This may include:
• Personal Details: Name, contact information, date of birth, and address.
• Medical Information: Health history, symptoms, prescriptions, and consultation notes.
• Payment Information: Card details or billing information for transactions.
• Technical Data: IP address, device information, and usage patterns to improve our services.
All information is collected with your consent and in compliance with applicable privacy laws.
3. How We Use Your Information
We use your data to:
• Facilitate consultations with licensed practitioners.
• Process and deliver prescriptions safely.
• Improve our website, services, and user experience.
• Comply with legal obligations.
Your data will never be sold or shared for marketing purposes without your explicit consent.
4. How We Protect Your Information
We take every precaution to safeguard your data:
• Encryption: All sensitive data is encrypted during transmission and storage.
• Access Control: Only authorized personnel can access your information.
• Regular Audits: We routinely review our security measures to ensure they remain robust.
5. When We Share Your Information
We only share your data in limited circumstances:
• With healthcare professionals for consultations or prescriptions.
• With trusted service providers (e.g., payment processors) who adhere to strict confidentiality agreements.
• When required by law or to prevent fraud or abuse.
We will always inform you before sharing your data unless legally prohibited.
6. Your Rights
You have full control over your personal information, including:
• Access: Request a copy of your data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Ask us to erase your data, subject to legal obligations.
• Opt-Out: Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at hello@flexicareng.com.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These small data files help us:
• Remember your preferences.
• Analyze how you interact with our services.
• Improve performance and functionality.
You can manage cookie settings through your browser at any time.
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy. When no longer needed, your data is securely deleted or anonymized.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated to you directly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out:
Email: hello@flexicareng.com
Phone: +234-906-180-8792
Your privacy is a shared commitment, and we’re here to ensure your confidence in every step of your journey with us.